Information on personal data protection
Compliance with privacy law is an ethical value of Group RENAULT as stated in its Group privacy policy.
Renault takes all necessary steps to ensure that your personal data are processed safely and in accordance with the regulations.
You will find below detailed information about how we use your personal information in relation with use of this app.
Who are the data controllers of your personal data?
Your personal data is processed by Renault SAS and Renault UK Limited (« RENAULT » or « we » or «us»), as controller
Renault SAS is located in France, 13/15 quai le Gallo 92100 Boulogne-Billancourt. Contact details of its data protection officer (DPO) are the following: Renault SAS, Direction juridique – Délégué à la protection des données, 13/15 quai le Gallo 92100 Boulogne-Billancourt and dpo@renault.com.
Renault UK Limited is located at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire WD3 9YS.
How we use your personal data?
We collect personal information from you in our mobile app. We use your personal information for the following reasons:
| Purposes | Legal basis |
|---|---|
| Manage your “Play to learn by Renault Academy” user account | It is necessary for the performance of the contract you concluded with us when creating your user account. |
| For training the commercial network | It is based on our legitimate interest (measuring product knowledge at dealerships for the purposes of enhancing customer experience). |
| Ensure a follow up of our activities (reporting) | It is based on our legitimate interest (App usage measurement) |
We undertake to only collect personal data that is necessary for the purposes set out in this document. Therefore, the mandatory information we require in forms you complete is indicated. They are mandatory because they are required for us to understand the level of product knowledge across Renault dealerships. If you do not wish to provide the mandatory information, we will not be able to process your request.
How long do we retain your personal information?
We undertake to keep your personal information for no longer than is necessary for the purposes for which we process them, in accordance with the regulations.
In order to calculate the retention period of your personal data, we will use the following criteria (whichever comes last):
- The duration for which your user account is opened, unless you have been inactive for 3 years,
- The duration of your employment contract
We may have to keep some of your personal data for a longer duration, in an archive file, in order for us to be able to defend any legal action brought against us under the laws of England and Wales until the end of the statute of limitation.
Who can access your personal data?
We will share your information with our service providers, in order to process all or part of your personal information, to the extent necessary to carry out the tasks entrusted to it (for example, for hosting our website or mobile app, for providing services relating to operation or maintaining our App)
We store your information on servers located within the European Economic Area (EEA).
Finally, we may have to share your personal data with third parties as necessary to comply with a legal obligation or administrative or judiciary decision.
Your rights
You have the following rights in respect of the processing of your personal information:
- To request access to your information, in other words to receive a copy of them,
- To have your information corrected, if it is inaccurate or not up to date, which will help us to comply with our obligation to have up-to-date information about you,
- To have your information erased (also known as right to be forgotten), although such right might be limited in view of our contractual or legal obligations,
- To receive a copy of your information in a structured, commonly used and machine-readable format, and transmit it to another data controller (also known as right to data portability),
- To object to processing of your information, on grounds relating to your particular situation, and to restrict processing of your information, in the cases provided by the regulation,
- To withdraw your consent at any time, for the purposes for which we collected your consent.
To exercise any of these rights, you may contact Renault UK Limited providing proof of your identify, by email at dataprivacy@renault.co.uk or by post at FAO Data Protection Officer, Renault UK Ltd, The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth WD3 9YS, United Kingdom
Finally, you have the right to lodge a complaint with the Information Commissioner’s Office about the processing of your personal data. We encourage you to contact us before making any complaint and we will seek to resolve any issue or concern you may have.
Connection information
We will automatically collect technical information about you when you use this mobile app including your IP address and your browser settings using cookies. This information will be processed using Google Firebase technology to issue a token to your device if you choose to receive notifications about the application.
For more information on this, please see below table listing cookies used and their purpose:
| Name of the cookie | Cookie owner | Cookie purpose | Cookie description | Retention period |
|---|---|---|---|---|
| register_login | Renault SAS | Technical | Used for automatic login to the App | 30 Days |
| token | Renault SAS | Technical | Used for automatic login to the App | 30 Days |
Modification of this document
We may modify from time to time this information document. In the event that this information document is modified, we will inform you and / or request your consent. We therefore invite you to have a look at it at every visit to get the up-to-date version.
Version 01, updated on 24 March 2020